Staff Email Directory
Phone (800) 345-3918 during open hours (PST):
Monday - Friday 8am - 4pm
Saturday 10am - 4pm
For Sales and general questions email Will or Vince (Tues-Sat) or Corey or Roman (Mon-Fri)
Please pick one person to email, otherwise confusion will reign.
For Mechanical questions about Rivendell bikes, contact Mark .
Availability and inventory questions go to Spencer.
Also, there's always Grant, who can answer most things OK, some things excellently, but this doesn't overrule the suggestions above.
Mark Abele • Head Mechanic • email@example.com
Mark is our Head Mechanic. He co-ordinates custom frame orders.
Mark has been with us since 2002, and his duties include customer service, coordinating the custom orders, assembling bikes, designing an developing new products.
Mark's our head mechanic, so certainly anything mechanical having to do with the compatibility of parts, ask him. If it's electronic or internal gear, wrong tree. Mark's favorite kind of riding is one-to-three hour mixed road and trail rides with lots of climbing. He rides the lightest bikes and parts of any of us here, dividing the time between a Legolas, Quickbeam, Roadeo, '76er and his couple of customs. All of his bikes have cantilevers, and he may be the best cantilever brake adjuster in the land.
Mark trivia: He attended Santa Clara University, where he was the only freshman starter on the varsity soccer team. By the time he was a senior, he was team captain, MVP, an after graduation, was drafted by the San Jose Earthquakes. He dislocated his shoulder in a skiing accident, and that was it for pro soccer. These days he's just as athletic as he was then, and is the most meticulous, clever, problem-solving bike mechanic I've known.
Mary Anderson • Business Manager
Business manager, bill payer, owner's wife, Anna's and Katie's mom. Here from the start, works mostly from home but visits daily for filing and other stuff. Keeps the numbers in order and tells us where we are, so we don't keep doing the wrong things.
Spencer T. Change • Buyer • firstname.lastname@example.org
Does the bulk of the buying and the receiving and some of the pics and some of the website. Check with the Spencer if you want to know when the something will be back in stock. His last name listed here changes periodically for reasons only he can explain.
Harry H. Hugel IV • Saturday Manager
Our Head Saturday Guy. Latest in long line of like-named Harry H. Hugels. Works odd hours at a bank (not ours) doing technical stuff we don't understand. He might just be the happiest person you will ever meet. A Navy and Carnegie Mellon man to boot!
Will Keating • Customer Service / Dealer Man • email@example.com
Will's been here ever since late September '12, answering the phones, working Saturdays, and doing this n that around here when he's not skateboarding, printing photos, or riding the Marin headlands. He's from LA but has been living in San Francisco for a decade or so. He was a lit major at SF state, but dropped out hasn't regretted it yet. Will writes the email updates every Wednesday. Rides a Cheviot, a Homer and a Rosco.
For sales and general questions, ask Will. Dealer? Contact Will.
Jenny Klug • Parts Packing Control Specialist • firstname.lastname@example.org
Jenny is the other half of the shipping department, ever since 2011. True-blue Californian, she grew up in the San Joaquin Valley with Sequoia National Park in her backyard and moved to SF in '05. Went on her first S24O at age 4 with her grandpa and has been hooked since. Barista superstar for lots of years. When not using her hands to craft cardboard, she plays drums or guitar in a couple of bands. Wears many Adidas and enjoys riding Amtrak. Has weaknesses for vintage floor toms and BMX handlebar grips and has a tattoo of Ramona Quimby. Enjoys records and often owes money in late fees to libraries. Carries too many things on her Homer, but somehow it always works out. She's friendly as can be, but has been known to make a real mean espresso.
Your best bet for an accurate shipping quote. The others will get it way wrong.
Wanna ship a mustache bar to Zanzibar? Ask Jenny how much that will cost.
Robert Kurosawa • Parts Packing Guru • email@example.com
One of four cyclo-x racers here, an head of of our crackerjack shipping team. An artist on his own and a cardboard artist at work. He sets the country's standard for beautiful, compact, creative packing. A reluctant catalogue model, says the boss overexposed him in ads and catalogues during the Bridgestone years. Raised in Hawaii. At Rivendell since 2000. He hasn't an ounce of fat despite a diet that seems to rule out nothing.
Tough shipping question? Ask Robert.
Rich Lesnik • Wheel Builder / Sax • firstname.lastname@example.org
Rich's Specialty is Wheels!
At headquarters: Mondays and Fridays 10-5.
Jazz musician (clarinet and saxophone) and former UA mechanic. Our wheel builder, and maybe the best one in the world, seriously. Also has a side business called Hands on Wheels. Here since 2002.
He likes touring and wheels. Every year he plans some kind of a longer tour than any of the rest of us do. Sometimes solo, sometimes with a group. He has a Riv custom touring bike, a Quickbeam, a Saluki, and A. Homer Hilsen, and an XtraCycle that he uses to haul wheels.
Rich is the most prolific wheel builder we know, an builds about 2.5 wheels each day, He owns and uses some really complicated wheel-building tools ultra-gadgets from the Swiss maker DT, generally, an really gets into them, figures them out, and in general just enjoys to high heaven every aspect of building a wheel.
The whole world of wheel building is Richs. But his knowledge is vaster than that, so you can ask him anything. But if you have a wheel question, be sure to ask Rich.
Roman Mardoyan-Smyth • Photo / Graphics / Product Dev. / Customer Service • email@example.com
Roman is all-purpose, from bike tech to IT and photographer—digital for products, film all else. He's a former soccer and Ultimate Frisbee athlete, and learned lots of bike stuff working at the bike shop at Middlebury College, where he was also a student and got a degree in geography. Super versatile, skilled, nice.
Like those nice pics on the homepage? Most are Roman's.
Roman knows the bikes and products as well as anyone here, so don't hesitate to ask for him. You're in good hands.
Corey McClendon-Brown • Bike Packer / Bikepacker / Lightman / Customer Service • firstname.lastname@example.org
Corey is our newest of four '88ers. Hired in 2016 to pack bikes, he's become a trusted wheel truer, whistle blower & hall monitor. Works Mon-Friday. If he's not here this week he's probably out on one of his week-or-so solo tours. Planning a big Western tour this year? Might want to ask Corey if he's done it.
CMB likes HP Lovecraft, listens to heavy music back in the bike-packing room, works on the short-staffed Monday "skeleton crew" and rides a 60cm Cheviot with lots of "black metal" parts, earning him the nickname Gory.
Question about bike packing? Ask Corey.
Vince Nivolo • Customer Service Supasta! / M.U.S.A. Man • email@example.com
Whenever we can't find something, we ask Vince. Mental inventory, photographic memory, call it what you will. You'll find him helping out customers in the showroom, taking phone orders, stocking shelves, and entering look-a-like contests in his spare time. He had a 60cm Saluki, sold it for a 60cm Betty Foy with a big ol' basket and marathons, now the spokesman for Clem Smith Jr., scratch that, now has a 55cm Appaloosa. Known for his catch phrases: "Alright!" and "Right on!" and is Grant's go-to-guy for most things. Raised right here in the Diablo foothills, Vince knows the local bike shop circuit better than any of us.
Grant Petersen • President / Designer / Writer
Here since the start. Main jobs are writing the Reader and catalogues and designing/developing the bikes and picking the stuff we offer. Disorganized, well-intentioned, clean but personally and organizationally on the disheveled side of things. Good for general and technical questions, but tends to let things related to following up slip through the cracks. Tries hard, but tends to give confusing, complicated, overly detailed answers to simple questions, all under the banner of "helping." Loses sight of the big picture when he focuses on minor "now!"-type details.