Returns and Exchanges
- We only accept like-new items in original packaging. If you used it, it's yours. That includes parts mounted on bikes, even if they never left the work stand.
- Must be returned in like-new condition within 30 days. After that, it's yours.
- Buyer (you) pays return shipping.
- Any discounts or free shipping will be deducted from your return.
- We subtract $12 from your refund if you got free shipping and your refunded item causes the total to dip under our $200 free shipping minimum
- Based on the condition of the return - we may charge a 10% restocking fee.
- Cancellations and returns on frames will always incur a 10% restocking fee
- Exchanges are best done by buying the item you want and getting a refund for the one you do not
Rivendell Bicycle Works
2040 North Main St. #19
Walnut Creek, CA 94596
Feel free to call or email before purchasing something. We're happy to help make sure the items are right for you.
Please allow 5-7 days after package arrives to process refund.