Return Policy: 

• We only accept like-new items in original packaging. If you used it, it's yours. That includes parts mounted on bikes, even if they never left the work stand. 
• Must be returned in like-new condition within 30 days. After that, it's yours.
• Buyer (you) pays return shipping.
• Any discounts or free shipping will be deducted from your return. 
• We subtract $12 from your refund if you got free shipping and your refunded item causes the total to dip under our $200 free shipping minimum
• Based on the condition of the return - we may charge a 10% restocking fee.
• Cancellations and returns on frames will always incur a 10% restocking fee
• Exchanges are best done by buying the item you want and getting a refund for the one you do not
• If the actual shipping cost of something oversized was partially covered by us, we will deduct that difference from your refund as well. 

 

That's it!

Send to: 

ATTENTION: RETURNS
Rivendell Bicycle Works
2040 North Main St. #19
Walnut Creek, CA 94596

 

Feel free to call or email before purchasing something. We're happy to help make sure the items are right for you.

Please allow 5-7 days after package arrives to process refund. 

Not covered here? Please give us a call at 800-345-3918 to discuss any returns or exchanges.

You can also e-mail homerhilsen@rivbike.com and include your name and order number so we can better help you.