Shipping and Your Order
Shipping. We're Fast.
During the week, we usually ship an order within a few hours after receiving it. The weekend orders mostly go out on Monday (Tuesday at the latest, if we are fortunate, and get a lot of them).
If you need to change an order placed during the work week we ask that you please do so by phone, and before 10AM. 800 345 3918. If it's an overnight order feel free to email firstname.lastname@example.org with your changes and we'll catch it in the morning run.
How much is my shipping?
For all U.S. orders that aren't oversized, here are our shipping options and rates (subject to change at any time):
USPS First Class
Eligible for smaller orders-- less than a pound, and under $40.
USPS Priority Mail
Choose this method if you have a PO box or AK, HI, + APO/FPO.
Free on orders over $150 to continental US.
Best deal. Must place order before noon PST.
Must place order before noon PST.
UPS Next Day
Must place order before noon PST.
Domestic OVERSIZED orders:
$25 shipping for rims, up to 6. $35 for 7 or more.
$30 for one or $50 for two.
Your order will default to $87 within the lower 48 states.
This rate will be adjusted up or down depending on the actual rates at time of shipping. Call for quotes.
We shop around for competitive rates and will refund you any difference due. Generally we ship UPS or BikeFlights (Fedex 3rd Party).
This shipping rate includes a frame inspection, prep and packing time & about $20 in packing materials on top of the UPS rate. Keep that in mind when shopping around for rates. We lose money on the packing time and materials.
*Your order will default to $175 and we will refund you the difference when applicable
Bicycles, frames, wheelsets, and oversized items can only be shipped via UPS or Bikeflights. No exceptions, sorry.
Prices vary. Inquire within. The amount shown in your cart will be adjusted when we pack your box. We will give you the option to cancel or pay after we calculate your actual shipping cost. Be prepared for a shock, most international orders cost over $100 to ship.
*Please understand that international air shipping on large bike parts is impractical, hugely expensive, and definitely not "green." We encourage you to buy things from your local shop when it makes sense or use freight forwarding services. Shipping a $20 Wald basket to Australia costs $100 for example and is surely available elsewhere. For years we offered a flat $50 rate and lost $50 on average per package. Sadly we can no longer subsidize international orders in this way as prices continue to climb. Thank you for understanding. Feel free to email email@example.com for a specific quote. Please include your address and what you plan to order.
Not covered here? Please give us a call at 800-345-3918 to discuss any returns or exchanges.
We are based in the Bay Area, CA. If you live on the West Coast, you should receive your items in no more than 2-5 days via UPS Ground. If you live on the East Coast, you should receive your items in 5-7 days via UPS Ground. If you need an item more quickly, simply choose UPS 3-day, UPS 2-day, or UPS Next Day Air at checkout. Expedited orders that are placed by noon-ish Pacific Time will go out same-day. We check often, but if it's, say, 3:30pm and you haven't received confirmation that your expedited shipment has shipped and you're starting to get nervous, go ahead and give us a quick ring.
If you live in an area where theft is a problem, please let us know and we'll see to it that your items require a signature. On orders less than $400, we typically don't require a signature. On everything else, including wheels, frames, and complete bicycles, we must require a signature. No matter what. We cannot afford to replace your bike if it's stolen from your porch. Delivery to your local shop of office is always recommended for bikes and frames.
We can ask your nearest UPS warehouse to hold onto the bike until you can pick it up. Please, just let us know, and we'll figure something out. It just can't be left without a signature.
Oh, and one more thing: please be sure that the address you ask us to ship to is correct and complete. Redirects will cost us both.