About Rivendell™ Bicycle Works
Leather, Lugs & Wool
We've been bucking trends with lugged steel bicycle frames, wool cycling clothes, cotton bike luggage and leather saddles ever since 1994. In an industry that introduces revolutionary technological advances every season, we've stuck to what works and have flown the flags of safety, comfort and lasting value for over twenty years now. These things don't get old, even when technology does. Rivendell bikes are designed to be used hard and handed down for generations of riders. And behind the fancy paint you'll find a commitment to quality, supply-chain responsibility, and a healthy work environment for our staff. Give us a call sometime or visit us in Walnut Creek, California. - Dave Schonenberg, General Manager
Rivendell Bicycle Works
2040 N. Main St. #19
Walnut Creek, CA 94596
(Phones M-F 10am-4pm PST)
Most questions are answered here: http://www.rivbike.com/help.asp
At the help link above you can update orders, check tracking, etc.
Monday through Saturday
10am - 4pm PST (California)
Please have your order # ready.If you wanna email, use the staff directory above.
New for 2013! We have a shining new showroom at 1601 N. Main Street, Suite 101. It's right downtown, next door to RadioShack and surrounded by hair salons, restaurants, and shopping. Called Rivendell Bike, Book & Hatchet, it's open:
Bike Book & Hatchet Hours
12pm - 7pm Wednesday, Thursday, Friday
10am - 8pm Saturday
11am - 5pm Sunday
Closed on Mondays and sometimes open on Tuesday (call first)
Note: the person working here can't take order questions, etc. It's a different location and open during off days/hours. So just call this number if you need something specific to "The Hatchet" as we call it. Bike questions go to HQ.
The rest of us are still working at RBW World Headquarters up the street. Headquarters open Monday through Friday 9am to 5pm Pacific Time. And Saturdays 10-4. This is where we do all our receiving, assembly, phone-answering, order-processing, marketing, design and shipping.