Shipping and Your Order
Shipping. We're Fast.
During the week, we usually ship an order within 24-36 hours after receiving it. The weekend orders mostly go out on Monday (Tuesday at the latest, if we are fortunate, and get a lot of them).
I am mentioning this for two reasons- One, to brag about our great shipping department, and two, to ask that if you forget something, and want to add it to your order, that you please do so by phone, and before 10AM.
After that, we can still send it, but will have to ding you for the additional shipping, since it will be sent separately, and UPS charges us.
Thanks for understanding, and thank-you for your business.
How much is my shipping?
For all U.S. orders that aren't oversized, here are our shipping options and rates (subject to change at any time):
USPS First Class
Eligible for smaller orders-- less than a pound, and under $40.
USPS Priority Mail
Choose this method if you have a PO box or AK, HI, + APO/FPO.
Free on orders over $150 to continental US.
Best deal. Must place order before noon PST.
Must place order before noon PST.
UPS Next Day
Must place order before noon PST.
We are based in the Bay Area, CA. If you live on the West Coast, you should receive your items in no more than 2-5 days via UPS Ground. If you live on the East Coast, you should receive your items in 5-7 days via UPS Ground. If you need an item more quickly, simply choose UPS 3-day, UPS 2-day, or UPS Next Day Air at checkout. Expedited orders that are placed by noon-ish Pacific Time will go out same-day. We check often, but if it's, say, 3:30pm and you haven't received confirmation that your expedited shipment has shipped and you're starting to get nervous, go ahead and give us a quick ring.
If you live in a crummy area and theft is a problem, please let us know and we'll see to it that your items require a signature. On orders less than $400, we typically don't require a signature. On everything else, including wheels, frames, and complete bicycles, we must require a signature. No matter what. We cannot afford to replace your bike if it's stolen from your porch-- and it might get stolen from your porch even if you live in the safest neighborhood in America. If you won't be home when UPS delivers, let us know. There are alternatives. We can deliver to your work. We can deliver to the workplace of your spouse/girlfriend/boyfriend/cousin/brother/sister/etc. We can deliver to a friend or family member's house. We can deliver to your favorite LBS (though you should check in with them first). We can ask your nearest UPS warehouse to hold onto the bike until you can pick it up. Please, just let us know, and we'll figure something out. It just can't be left without a signature.
Oh, and one more thing: please be sure that the address you ask us to ship to is correct and complete. Double-check before you submit your order that you've included all the items you'd like, and that your address is complete, otherwise your order is subject to delays or additional charges for re-routing.
If your U.S. order is oversized, these are the base shipping rates, subject to change:
$20 shipping for rims, up to 6. $30 for 7 or more.
$25 for one or $40 for two.
*Your order will default to $79 and we will refund you the difference when applicable
$60 to California
$69 West of the Mississippi
$79 East of the Mississippi*
*Your order will default to $170 and we will refund you the difference when applicable
$120 to California
$155 West of the Mississippi
$170 East of the Mississippi*
Bicycles, frames, wheelsets, and oversized items can only be shipped via UPS. No exceptions, sorry.
Prices vary. Inquire within. The amount shown in your cart will be adjusted when we pack your box. We will give you the option to cancel or pay after we calculate your actual shipping cost. Be prepared for a shock, most international orders cost over $100 to ship.
*Please understand that international air shipping on large bike parts is impractical, hugely expensive, and definitely not "green." We encourage you to buy things from your local shop when it makes sense or use freight forwarding services. Shipping a $20 Wald basket to Australia costs $100 for example and is surely available elsewhere. For years we offered a flat $50 rate and lost $50 on average per package. Sadly we can no longer subsidize international orders in this way as prices continue to climb. Thank you for understanding. Feel free to email firstname.lastname@example.org for a specific quote. Please include your address and what you plan to order.