Returns and Exchanges
A slightly snarky explanation, no offense intended.
NEW IN BOX
You have SIXTY DAYS to return something unused for cash, and six months for credit. Understand that it's possible that we no longer carry the returned item, so it may be of little value to us to get it back. And in any case, we've long spent the profit.
That said, we try to be reasonable, but ask that you not put us in the position of having to either take a loss on something or come off like uncaring people. We will always take the loss.Thanks.
USED
If it's defective we'll take it back anytime.
But some things can wear out, or can break without being defective. And some things degrade in function over time and with use, even when all's well with the manufacturing and materials. Stop the presses, but stuff doesn't stay new forever.
OTHER 1.
If you don't like the ring of a $12 bell after a day or a month...well, it's $12, and it is a bell, and the pitch of the tone may not twangle your ears exactly as you wish it would, but it's only a bell and it's only $12. (Note: We like the ring of all of our bells, and mention this only because it has happened.)
OTHER 2.
We've had minor abuses in the past, where a guy buys a pair of $25 pedals, uses them for two years, says they "click", and gets a new pair. Then they "click" too, and he wants another new pair.
No, man. Pedals are little machines, with moving parts under lots of stress. A click could be that it's not tightened to the crank arm enough (this is the case 80 percent of the time). A click could be a loose, press-fit reflector. Shim the sucker yourself; it's such a minor deal. And then there's lubrication. Our pedals are cheap and good, but it's not fair to apply the same standards to them as you'd apply to a $220 set of pedals. Make no mistakethe pedals we sell are the ones we ride day in/day out problem-free. But now and then it's a good idea to pry off the dustcap, squirt in some Phil or other thick oil, and let it soak in. All in all, even good stuff wears out, and even good stuff benefits from a little maintenance.
OTHER 3
Pack stuff up as much as possible the same as you received it. Fenders returned with hardware scattered in the boxno good. We're not super picky, but we are people, and when you toss your returns into the box from across the rumpus room, it makes life hard on Miesha, who processes the returns.
Not covered here? Please give us a call at 800-345-3918 to discuss any returns or exchanges.
