Staff Directory

For bikes, parts, orders, or anything else that doesn't have to do with the web site, find the appropriate staff member below and email her/him. For web site feedback or bug reports, send email here. (Please don't send merchandise questions, or Rivendell-speciific stuff, though. Those should go to the friendly people below. Thanks!)

If you don't hear from us in 2-3 business days, please call us at (800) 345 3918.

Email is great, but not foolproof, and we are far from perfect. Call if there is any doubt, or you need immediate assistance. 

Mark Abele [email]
Mark has been with us since 2002, and his duties include coordinating the custom orders, running the bag program, assembling bikes, designing and developing new products, customer service. and whatever else comes along that's not specifically and only for somebody else. He's a cyclo-cross racer and the staff barbecueist.

Got technical questions about our products? Ask Mark.

Mary Anderson
Business manager, bill payer, owner's wife, Anna's and Katie's mom. Here from the start, works mostly from home but visits daily for filing and other stuff. Keeps the numbers in order and tells us where we are, so we don't keep doing the wrong things.

General Manager. Here since 2000. Hires, fires, holds meetings, makes sure we're doing what we should be doing. In charge of customer service & satisfaction. Widely believed to have coined the expression, "In for a penny, in for a pound."

Got a major gripe with us? Talk to John.

Mark Brandt [email]
Former racer, current Saturday guy. Swims and rows in the San Francisco Bay. Appreciates a fine jeweled automatic watch as much as the next fellow. Maybe more. Rumored to be a Super Delegate.

Miesha Cason [email]
Here since 2004, enters orders and helps with the retail store displays and so on. Plus, she's a willing model, which is valuable at a place where nobody else can stand to do it. Mother of Brian, Laiya, and Freddie.

Want to change your address, request a catalog, check membership status, or have questions about an order? Ask Miesha.

Spencer Chan [email]
Spencer was Rivendell's first employee, then he went away, now he's back. Helps with keeping the web site up-to-date, and does the bulk of the receiving. Has wide ranging and eclectic taste in music.  

Robert Kurosawa [email]
One of 3 cyclo-x racers here, & head of of our crackerjack shipping team. An artist on his own & a cardboard artist at work. He sets the country's standard for beautiful, compact,creative packing. A reluctant catalogue model, says the boss overexposed him in ads and catalogues during the Bridgestone years. Raised in Hawaii. At RIV since 2000. He's in his mid fifties and hasn't an ounce of fat. Somehow. Even though he seems to eat anything.

Rich Lesnik [email]
Jazz musician (clarinet and saxophone) and former UA mechanic. Our main buyer, wheel builder, and membership-grower. Also has a side business called Hands On Wheels, and Rich builds wheels that are as good as wheels can be built. Here since 2002.

Got wheel questions? All wheel questions go to Rich.

Eric Leutzinger
He of the local legendary Leutzinger clan, bike riders all, and Eric at 18 is the oldest of his many siblings. Part time, mostly in the shipping department.

Keven Mowen [email]
Keven is with two e's, yes. He started December, 2005 and has worked various jobs unrelated to his human biology degree, including bicycle guide in Italy. He's fluent in Italian, so if you have any friends who want our stuff and speak only Italian and like to do their own ordering on the telephone, he's your man. Keven likes Chi-running and riding, and races cyclo-cross.

Keven can handle general sales questions, almost anything. Wanna know  where your frame or bike is? Ask Keven. He's calm all the time.

Daniel
Daniel was born in the neighborhood of 1981-82 and is currently a part-timer here while working on an international business degree at S.F. State. He worked here more than a year ago, then went to school in Germany for a year, and now he's back. He's near-fluent in German. Here, he assembles bikes and answers the phone, enters orders, does some of everything. He's 6-5 and rides a lot, and is always game for camping out in the hills. 

Grant PetersEn [email]
Here since the start, main jobs are writing the Reader and catalogues and designing/developing the bikes. Disorganized, well-intentioned, clean but not all that neat. Will be more productive again once his mousing-related armpit-to-elbow injury is healed. Until then, asks for some slack, and apologizes in advance for short email responses and typos.

Good for general and technical questions, but tends to let things "slip through the cracks."