If you need information on a particular bike model find one of the sales experts below. You'll see their model specialties by the name. Not sure which one? Call the 800 number and talk to whoever picks up the phone!
Email firstname.lastname@example.org for general info, orders, comments, or if you aren't sure who to email.
Mechanical bikey questions go directly to Brian or Mark. Pick one. Not both.
Out of stock/when will it be back in stock questions go to Spincer.
The Saturday guys, logically, may take a week to respond. But if you came in on a Saturday, liked the guy/gal, feel free to follow up.
Do not email us all at the same time. Supreme confusion will reign here and your answer will likely take longer. Just pick someone. And the BCC trick doesn't fly either. Pick one.
If you don't hear from us in 2-3 business days, please call us at (800) 345 3918.
Here is a great video about the the full time (2012) staff you can see here. It was made by a former employee Jay. You'll see former employees popping up here and there too.
Mark Abele [email]
Model Specialties: Roadeo, SOMA San Marcos, and Rivendell (AKA Custom).
Mark has been with us since 2002, and his duties include customer service, coordinating the custom orders, assembling bikes, designing and developing new products. He's a cyclo-cross racer and the staff barbecueist, which earned him his nickname "T-Bone".
He is our head mechanic, so certainly anything mechanical having to do with the interfunction of parts. Mark's favorite kind of riding is one-to-three hour mixed road and trail rides with lots of climbing. He rides the lightest bikes and parts of any of us here, dividing the time between a Legolas, Quickbeam, Roadeo, '76er and his couple of customs. All his bikes have cantilevers, and all who know his skills regard him as the best cantilever brake adjuster in the land.
Mark trivia: He attended Santa Clara University, where he was the only freshman starter on the varsity soccer team. By the time he was a senior, he was team captain, MVP, and after graduation, was drafted by the San Jose Earthquakes (he did not pursue soccer as a career). These days he's just as athletic as he was then, but on his bike, and is as fine a bicycle mechanic as it is possible to be.
Mark co-ordinates our custom frame orders, but ask Spener (below) about out of stock merchandise.
Business manager, bill payer, owner's wife, Anna's and Katie's mom. Here from the start, works mostly from home but visits daily for filing and other stuff. Keeps the numbers in order and tells us where we are, so we don't keep doing the wrong things.
One of The Saturday Guys since March of aught-'12, Joe enjoys helping the wide variety of customers visiting our showroom, no matter the weather. A known dabbler and obscurophile, Joe is a web developer at a nearby university and luddite during the off-weeks. Rumor has it Joe has spent more than he's made here.
Does the bulk of the buying and the receiving and some of the pics and some of the website. Check with the Sc if you want to know when the something will be back in stock.
Harry H. Hugel IV [email]
Our Head Saturday Guy. Latest in long line of like-named Harry H. Hugels. Works odd hours at a bank (not ours) doing technical stuff we don't understand. He might just be the happiest person you will ever meet. A Navy man to boot!
Model Specialties: Sam Hillborne
Been here ever since late September '12, answering the phones, working the Saturdays, and doing this n that around here when he's not shredding his Hunq in the Marin headlands. SoCal born and raised, likes skating the Embarcadero and bike riding to LA with nothing but a little backpack no big deal. One of two staff pedi-cab operators. Favorite film: The Untouchables. Knower of all things Sam Hillborne.
Miesha Kerl [email]
Here since 2004, in charge of web and mail orders and helps with the retail store displays and so on. Plus, she's a willing model, which is valuable at a place where nobody else can stand to do it. Mother of Brian, Laiya, and Freddie.
Want to change your address, submit a comment, or have questions about an order? Ask Miesha.
Shipping Questions/Quotations go to email@example.com, but please, read this first.
Jenny is the other half of the shipping department. True-blue Californian, she grew up in the San Joaquin Valley with Sequoia National Park in her backyard and moved to SF way back in '05. She's worked at more random jobs than anyone else on the staff. When not using her hands to craft cardboard, she plays drums in a couple of bands. Wears many Adidas and enjoys riding Amtrak. Has a weakness for floor toms and BMX handlebar grips and has a tattoo of Ramona Quimby. Enjoys records and always owes money in late fees to SFPL. Carries too many things on her Homer, but somehow it always works out. She's friendly as can be, but has been known to make a real mean espresso.
Your best bet for an accurate shipping quote. The others will get it way wrong.
One of four cyclo-x racers here, and head of of our crackerjack shipping team. An artist on his own and a cardboard artist at work. He sets the country's standard for beautiful, compact, creative packing. A reluctant catalogue model, says the boss overexposed him in ads and catalogues during the Bridgestone years. Raised in Hawaii. At Rivendell since 2000. He hasn't an ounce of fat despite a diet that seems to rule out nothing.
Rich Lesnik [email]
Jazz musician (clarinet and saxophone) and former UA mechanic. Our wheel builder, and maybe the best one in the world, seriously. Also has a side business called Hands on Wheels. Here since 2002.
He likes touring and wheels. Every year he plans some kind of a longer tour than any of the rest of us do. Sometimes solo, sometimes with a group. He has a Riv custom touring bike, a Quickbeam, a Saluki, and A. Homer Hilsen, and an XtraCycle that he uses to haul wheels.
Rich is the most prolific wheel builder we know, and builds about 2.5 wheels each day, He owns and uses some really complicated wheel-building tools ultra-gadgets from the Swiss maker DT, generally, and really gets into them, figures them out, and in general just enjoys to high heaven every aspect of building a wheel.
The whole world of wheel building is Rich's. But his knowledge is vaster than that, so you can ask him anything. But if you have a wheel question, be sure to ask Rich.
School teacher during the week (history), and bike seller and mechanic on Saturdays. Scott is super friendly and knowledgeable, your go-to guy for tech questions on Saturday. Father of three, rides a Bombadil and A. Homer Hilsen.
Roman is our newest full-timer (2015) and fit right in quick thanks to his trinity of bike, book and hatcheting skillsets. You'll find him splitting time half and half between HQ and the Hatchet store. He knows the bikes an products as well as anyone already, so don't hesitate to ask for him. You're in good hands.
Keven Mowen [email]
Customer Service Manager
Model specialties: A. Homer Hilsen, Cheviot (and all things Mixte)
Keven is with two e's, yes. He started December, 2005 and has worked various jobs unrelated to his human biology degree, including bicycle guide in Italy. He's fluent in Italian, so if you have any friends who want our stuff and speak only Italian and like to do their own ordering on the telephone, he's your man; same goes for Espanol. Keven likes Chi-running and riding, and races cyclo-cross. He's calm all the time. Keven knows all about our bikes and fitting methods and can help you with anything.
Customer service misunderstanding? Ask Keven.
Vince Nivolo <email>
Whenever we can't find something, we ask Vince. Mental inventory, photographic memory, call it what you sill. You'll find him helping out customers in the showroom, taking phone orders, stocking shelves, and entering look-a-like contests in his spare time. He had a 60cm Saluki, sold it for a 60cm Betty Foy with a big ol' basket and marathons, now the spokesman for Clem Smith Jr.. Known for his catch phrases: "Alright!" and "Right on!" it's generally nice talkin to him.
Here since the start. Main jobs are writing the Reader and catalogues and designing/developing the bikes and picking the stuff we offer. Disorganized, well-intentioned, clean but personally and organizationally on the disheveled side of things.
Good for general and technical questions, but tends to let things related to following up slip through the cracks. Tries hard, but tends to give confusing, complicated, overly detailed answers to simple questions, all under the banner of "helping." Loses sight of the big picture when he focuses on minor "now!"-type details.
Ever since July 2008. Dave's first job was at a McDonalds drive-thru in San Diego at age 15 and he started as a Saturday guy here at Riv. Now he generally manages Rivendell and writes our bi-weekly email updates, along with the occasional blog. A varsity linebacker & Navy brat in his glory days, now much less jocky and more jocular.
Dave T9s the operational chain here and plays slide guitar on some riv-vids, including our most important one: How to Measure Your Pubic Bone Height. Also proud designer of the Roadeo headbadge and decal set along with the rare and highly collectable but still available (for Cheviot repaints) Yves Gomez "clockwork" headbadge. You'll need to snail mail him a personalized cover letter and resume if you want a job here. Read that again, you need to MAIL a physical cover letter and resume.
Brian Tester. (email)
Model specialties: Hunqapillar, Atlantis, and Bombadil.
Bike mechanic. Knows Mac stuff, too. Plays with at least two bands, one as a guitarist and one as a manipulator of electronic devices. His cassette tapes from the 90s pop up now and then, says cassette recording is back. Lives in West Oakland, owns the East Bay hills on his Hunq, Homer and Legolas. Worked in Berlin. Hails from Minnesota.