Supreme confusion will reign here and your answer will likely take longer. Just pick someone. And the BCC trick doesn't fly either. Pick one.
If you don't hear from us in 2-3 business days, please call us at (800) 345 3918.
. It was made by a former employee Jay. You'll see former employees popping up here and there too.
Roadeo, SOMA San Marcos, and Rivendell (AKA Custom).
Mark has been with us since 2002, and his duties include customer service, coordinating the custom orders, assembling bikes, designing and developing new products. He's a cyclo-cross racer and the staff barbecueist, which earned him his nickname "T-Bone".
, so certainly anything mechanical having to do with the interfunction of parts. Mark's favorite kind of riding is one-to-three hour mixed road and trail rides with lots of climbing. He rides the lightest bikes and parts of any of us here, dividing the time between a Legolas, Quickbeam, Roadeo, '76er and his couple of customs. All his bikes have cantilevers, and all who know his skills regard him as the
in the land.
He attended Santa Clara University, where he was the only freshman starter on the varsity soccer team. By the time he was a senior, he was team captain, MVP, and after graduation, was drafted by the San Jose Earthquakes (he did not pursue soccer as a career). These days he's just as athletic as he was then, but on his bike, and is as fine a bicycle mechanic as it is possible to be.
(below) about out of stock merchandise.
, bill payer, owner's wife, Anna's and Katie's mom. Here from the start, works mostly from home but visits daily for filing and other stuff. Keeps the numbers in order and tells us where we are, so we don't keep doing the wrong things.
On-board in various capacities, some more obvious than others, since 9:00AM Monday, September 18, 2000. Joe Bunik
One of The Saturday Guy
s since March of aught-'12, Joe enjoys helping the wide variety of customers visiting our showroom, no matter the weather. A known dabbler and obscurophile, Joe is a web developer at a nearby university and luddite during the off-weeks.esc <email>
Does the bulk of the buying and the receiving
and some of the pics and some of the website. Check with the Es if you want to know when the something will be back in stock. Sean Jimmie Rich Hipkin
Sean's our newest part-time all-round staffer
splitting time between boxin' bikes, answering phones, stocking shelves, and working in the showroom. The youngest offspring of professional competitive eating, figure skating parents, he was born in Madrid while his parents were on European tour (Paella para Vida '93) and fed a strict education of skateboarding and print making. Raised some places in between the East and West coast of North America (yet he's neither Spanish or United States of Americanese) he now resides on the fringe of prime S24O real estate but he's still a little too timid to venture forth and luxuriate in his backyard haven. Studying print making at the local chichi private art school, he likes to spend his free time not reading and participating in militant, anti-library fundamentalism.Harry H. Hugel IV [email]Our Head Saturday Guy
. Latest in long line of like-named Harry H. Hugels. Works odd hours at a bank (not ours) doing technical stuff we don't understand. He might just be the happiest person you will ever meet.Will KeatingModel Specialties:
Been here ever since late September '12, answering the phones, working the Saturdays, and doing this n that around here when he's not shredding his Hunq in the Marin headlands. SoCal born and raised, likes skating the Embarcadero and bike riding to LA with nothing but a little backpack no big deal. One of two staff pedi-cab operators. Favorite film: The Untouchables. Miesha Kerl [email]
Here since 2004, in charge of web and mail orders
helps with the retail store displays and so on. Plus, she's a willing
model, which is valuable at a place where nobody else can stand to do
it. Mother of Brian, Laiya, and Freddie. Want to change your address, submit a comment, or have questions about an order?
Ask Miesha.Jenny KlugShipping Questions/Quotations
go to firstname.lastname@example.org
, but please, read this
is the other half of the shipping
department. True-blue Californian, she grew up in the San Joaquin Valley with Sequoia National Park in her backyard and moved to San Francisco way back in '05. She's worked at more random jobs than anyone else on the staff. When not using her hands
to craft cardboard, she plays drums in a couple of bands and with Dave. Wears many
Adidas and rides Amtrak often. Has a weakness for floor toms and BMX handlebar grips. Enjoys records and always owes money in late fees to SFPL. Staff housesitter. Carries too many things on her Homer, but somehow it always works out. She's friendly as can be, but has been
known to make a mean espresso.
Your best bet for an accurate shipping quote. The others will get it way wrong.Robert Kurosawa
One of four cyclo-x racers here, and head of of our crackerjack shipping
team. An artist on his own and a cardboard artist at work. He sets the country's standard for beautiful, compact, creative packing. A reluctant catalogue model, says the boss overexposed him in ads and catalogues during the Bridgestone years. Raised in Hawaii. At Rivendell since 2000. He hasn't an ounce of fat despite a diet that seems to rule out nothing.Jared Lelievre (email)
Our Newest full timer since September 2012. Jared's from Boston by way of Austin and lost in many places 'tween. Once a machinist, now an assembler in his encore career. Staff Vegan, curator of rivbike Instagram, somehow worked out a 4 day work week that gives him big weekends for S480s. Rides a 62cm Hunq all over the country, has a 62cm Sam on order, only eats sprouted almonds and won't drink the tap water at RivHQ. Rich Lesnik [email]Specialty:
Jazz musician (clarinet and saxophone) and former UA mechanic. Our wheel builder, and maybe the best one in the world, seriously. Also has a side business called Hands on Wheels. Here since 2002.
He likes touring and wheels. Every year he plans some kind of a longer tour than any of the rest of us do. Sometimes solo, sometimes with a group. He has a Riv custom touring bike, a Quickbeam, a Saluki, and A. Homer Hilsen, and an XtraCycle that he uses to haul wheels.
Rich is the most prolific wheel builder we know, and builds about 2.5 wheels each day, He owns and uses some really complicated wheel-building tools ultra-gadgets from the Swiss maker DT, generally, and really gets into them, figures them out, and in general just enjoys to high heaven every aspect of building a wheel.
The whole world of wheel building
is Rich's. But his knowledge is vaster than that, so you can ask him anything. But if you have a wheel question, be sure to ask Rich
School teacher during the week (history), and bike seller and mechanic on Saturdays.Keven Mowen [email] Customer Service ManagerModel specialties:
A. Homer Hilsen, Betty Foy.
Keven is with two e's, yes. He started December, 2005 and has worked various jobs unrelated to his human biology degree, including bicycle guide in Italy. He's fluent in Italian, so if you have any friends who want our stuff and speak only Italian and like to do their own ordering on the telephone, he's your man; same goes for Espanol. Keven likes Chi-running and riding, and races cyclo-cross. He's calm all the time. Keven knows all about our bikes and fitting methods and can help you with anything.The one thing he does that nobody else does is manage orders for non-custom frames. Anything to do with them, from timing to paint, delivery, and so on. Wanna know where your frame or bike is? Ask Keven.Vince Nivolo <email>
A Walnut Creek most-of-the-timer, you'll find him helping out customers in the showroom, taking phone orders, stocking shelves, and entering look-a-like contests in his spare time. He had a 60cm Saluki, sold it for a 60cm Betty Foy with a big ol' basket and marathons. Grant PetersEn [email]
Here since the start. Main jobs are writing the Reader and catalogues and designing/developing the bikes and picking the stuff we offer. Disorganized, well-intentioned, clean but personally and organizationally on the disheveled side of things.
Good for general and technical questions, but tends to let things related to following up slip through the cracks. Tries hard, but tends to give confusing, complicated, overly detailed answers to simple questions, all under the banner of "helping." Loses sight of the big picture when he focuses on minor "now!"-type details. Dave SchonenborgGeneral Manager
Ever since July 2008. Dave T9s the operational chain here and plays slide guitar on some riv-vids, including our most important one: How to Measure Your Pubic Bone Height.
If you have a complaint
about the business or any of our staff, don't delay! Call right away: 800 345 3918
or 925 933-7304
during M-F business hours. We'll do everything we can to help. We prefer to nip things in the bud over the phone before the long emails start flying around and web forums get involved. Email just doesn't convey our sincerity; and sometimes "Sure, that seems reasonable, we'll give you a refund" sounds accusatory and sarcastic on a page, when it's really not! But really, we are reasonable and sincere and forgiving. Call if you have any concerns. Brian Tester. (email) Model specialties:
Hunqapillar, Atlantis, and Bombadil. Bike mechanic.
Knows Mac stuff, too. Plays with at least two bands, one as a guitarist and one as a manipulator of electronic devices. His cassette tapes from the 90s pop up now and then, says cassette recording is back. Lives in West Oakland, owns the East Bay hills on his Hunq, Homer and Legolas. Worked in Berlin. Hails from Minnesota.